Frequently Asked Questions
RFQ, or Request For Quote, is a convenient tool available on our website that enables customers to request pricing information for specific product(s) they are interested in purchasing.
To utilize the request for a quote system, choose the desired product(s) and proceed to request a quote similar to placing an order on our website.
Yes, you can request a quote for multiple products simultaneously by adding all desired items to your request for a quote cart before submitting.
No, requesting a quote on our website is free of charge.
To ensure an accurate quote, complete the form available on the request for a quote page before submitting your RFQ.
Our team will promptly contact you via email with your quote and any further inquiries related to your quote.
Quote processing times vary based on request complexity and product availability. Typically, most quotes are provided within a few business days.
Typically, delivery takes 1 to 3 days, depending on product availability. If a product is out of stock, our team will notify you along with the quote.
We offer in-house delivery or the option for self-pickup at our office location for your convenience.
Singapore: Orders over $100 qualify for free delivery. For orders under $100, a $30 delivery fee applies.
International shipping is available for selected countries. Please contact us for further details regarding international delivery options.
Certain products may have shipping limitations due to their nature or regulations in specific countries. Contact us for more details regarding any product-specific shipping restrictions.
To request urgent delivery, please reach out to your account manager or send us an email at firstname.lastname@example.org.